Frequently Asked Questions

Shipping

Our products are almost all made in an ship from the U.S. We do partner with global producers from the United Kingdom, Australia, New Zealand, China, Canada, and Ireland.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking)  :)

We offer international shipping options too - no matter where you are, you can buy from us!

Most packages arrive with 9-15 days when shipped to the United States.

Most of our products are made in-house and ship quickly.  A notification of where the product is coming from will be on the product page.

If you didn't receive your tracking number via email when your product was shipped please contact support via email atsupport@mailewerx.com

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Returns

No worries! Contact us right away atsupport@maillewerx.com with your order number and we'll help guide you through the process.

My question isn't listed here

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