WHERE ARE YOU BASED?
We're happily based in Kenosha Wisconsin.
Are your chains handmade?
All of your chains are made in-house by professional weaver Shawn White. With 20 years of experience making chainmaille products he brings an extra level of expertise and unique product designs not often duplicated by other weavers.
What kinds of materials do you use?
We use a variety of metals in our workshop from Stainless Steel and Sterling Silver to Titanium and Aluminum. It really depends on what materials the product calls for. For example, a wallet chain made out of aluminum is prone to breaking with ring popping open with daily use whereas its perfectly acceptable for use as a costume jewelry necklace or static pieces like a Christmas Ornament. Conversely a Stainless Steel wallet chain should last a lifetime with proper care and maintenance and it also works very well for jewelry. It really depends on what the piece is going to be used for.
How long does it take for you to make and ship my order?
Most pieces like necklaces, bracelets, earrings etc. take less than a week to make and ship out. Sometimes it takes a bit longer for larger pieces and sometimes life gets in the way of completing a project in a timely manner or your piece is delayed because a shipment of rings needed to complete the piece has not arrived. We will always try to contact you if that is the case and keep you informed of what is delaying you from having the satisfaction of that perfect chainmaille piece that completes your life!
HOW DOES SHIPPING WORK?
MailleWerX partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as the U.S., Canada, China, Australia, New Zealand, United Kingdom, Ireland, etc. via our partnership with USPS.
Because we ship directly from our partners in these countries, your item may take 2-4 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) :)
We offer international shipping options too - no matter where you are, you can buy from us!
Most packages arrive with 9-15 days when shipped to the United States.
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away at firstname.lastname@example.org and we'll help guide you through the process.