Where are you based?
We're happily based in Kenosha Wisconsin.
Who are you?
I am Shawn White, I create all the designs listed at maillewerx.com.
How long does it take for you to make and ship my order?
Order processing takes 1-3 days, by the third day your order has most likely started production. Different items require different production times but most items are finished within a week. After 10 days your product should be in the mail and on its way to you during ideal circumstances. Shipping during ideal conditions usually takes less than 2 weeks. Please allow for additional shipping times based on your location.
HOW DOES SHIPPING WORK?
MailleWerX partners with global merchants in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as the U.S., Canada, China, Australia, New Zealand, United Kingdom, Ireland, etc. via our partnership with USPS.
Because we ship directly from our partners in these countries, your item may take 2-4 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) :)
We offer international shipping options too - no matter where you are, you can buy from us!
Most packages arrive with 14-21 days when shipped to the United States.
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away at firstname.lastname@example.org and we'll help guide you through the process.